Therapy Terms and Condition
Our Service
The therapy provided is based on the personal areas of your life that you want to address. You will be asked what these are at the start of your therapy. Your comfort, safety & progress is paramount to us, so please continue to discuss with your therapist how you feel about these things or any other aspects of your work together during each session. We may ask for your feedback and views on how you feel your therapy is progressing, and you will be expected to respond openly and honestly. Progress will be monitored throughout your sessions. Participating in therapy requires effort, openness and active involvement by you.
We make absolutely no claim of specific results. This includes but is not limited to you experiencing an improvement in your personal life, condition, feelings, thoughts or symptoms. We make no guarantee of what you will experience or how you will feel during or after using our service. You must understand that our service may involve remembering or talk about unpleasant events, feelings, or thoughts that may result in you feeling upset, discomfort, disappointment, anger, sadness, worry, fear, anxiety, depression, insomnia, etc. We may challenge some of your assumptions or perceptions or propose different ways of looking at, thinking about, or handling situations.
Piece Into Peace Limited may not directly employ the Therapist you will use for the service. In this case, the subcontracting therapist will be professional, insured and vetted by us. If you want to know more about the approaches your therapist proposes to use/uses, they will be happy to discuss this with you at any time before, during or after your sessions.
Due to a high demand in session times, no sessions will be booked in advance until the advance payment has been made. Please be ready for/arrive on time for all your appointments. If you do happen to be late, you will only receive the remaining time for that session. If you are up to 30 minutes late, your therapist will cancel your session with no refund.
Our Cancellation Policy:
Under the Consumer Contracts Regulations 2013, you have 14 (fourteen) days to change your mind and cancel the contract starting from the day after agreeing for Piece Into Peace limited to provide therapeutic service to you. However, if you have booked a therapy session for a time within those 14(fourteen) days, although you can still cancel the contract, we will charge you for any services provided up to that point, plus an administration fee.
Suppose you cancel the contract within 14 (fourteen) days of any booked therapy session(s), and there are only 48 hours until your therapy session starts. You will still be charged for the total amount of that session(s).
Should you wish to opt-out of the course of sessions outside of the 14 (fourteen) days, you will be charged the total price per session for the sessions you have attended or not attended without cancelling within 48 hours, plus the administration fee.
Per our Refund Policy, as shown below, a refund will be provided for any monies owed to you.
Cancellation Of A Session Or Changing The Agreed Time By You
If you wish to cancel or change the time of a booked appointment, we require a minimum of 48hours of notification in writing before the start time of your session. Otherwise, the session will be charged in full. You can notify us by sending an email to admin@pieceintopeace.com. Please provide your name, the therapist’s name, the date and the new time.
Please remember you have committed to undertake this service of your free will. The work is taken seriously and is in place to help you build a better life for yourself. With this in mind, these strict conditions are attached to the sessions. Once you have signed up for the service, you have committed to all the sessions in total. It is your responsibility to ensure that you attend the sessions regularly.
Cancellation Of A Session Or Changing The Agreed Time By Us
We reserve the right to cancel an appointment at short notice. Though this is rare, as much notice as possible will be given. Your session will be re-booked at the next available appointment. We reserve the right to refuse service to anyone for any reason at any time. Suppose you are under the influence of alcohol or drugs or become abusive or aggressive before or during the session. In that case, we reserve the right to cancel that session immediately, and that session will still be charged for.
Non-Attendance Of Sessions
If you stop coming to the sessions you have paid for to continue with your treatment, you will have up to 2 (two) weeks to make contact with us from the date of your last appointment. Otherwise, ALL the remaining sessions will be lost, and you will not be refunded for any remaining sessions. If you fall ill or have a valid reason for not attending sessions within the course of treatment and want them to be put on hold, you MUST contact us as soon as possible to let us know. Paid sessions can be held for 3 (three) weeks from the date of your last booked session.
Special Offers
Sometimes Piece Into Peace Limited will provide special offers or deals. These special offers may be for a limited period. Limited to a certain number of individuals, limited to either Clients or non-Clients, and/or chosen conditions such as anxiety or stress, any or all of which you may not qualify for. Participation in these special offers is voluntary and separate agreements and waiver forms may be required.
Refunds
If you feel the therapy service you have purchased is incorrect in some way, we want to try to make things right. Simply email us with your contact details and clearly state the reason(s) that you are unhappy. Once we’ve had a chance to review your request, we will be in touch. Where we feel a refund is required, we will attempt to process the refund as quickly as possible however it can often take longer than we would like as the payment systems we use have the timeframes that they work to. We may contact you for your bank details to enable us to process the refund quickly.
Refunds to expired or cancelled cards are handled by your card issuer and, in most cases, credited to your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit).
In rare cases, a refund back to a bank card may fail. A refund can fail if your bank or card issuer cannot process it correctly (e.g., a closed bank account or a problem with the card).
The bank will return the refunded amount to us. This process can take up to 30 days from the post date. At that time, you can contact us back if you have not received the refund, and we will then arrange an alternative way of providing you with a refund.
Confidentiality
Notes may be taken during the session. These are to support the work in the sessions and will remain our property and responsibility. Notes will not be issued or copied to you or any other third party during or after therapy has been completed unless required by law, if there is a significant risk of harm to others, or if there are concerns about a child’s safety or a vulnerable adult.
All information disclosed within sessions and any written communications and records about those sessions are confidential and are not to be revealed to anyone without your written permission, except where disclosure is required by law or if there is a significant risk of harm to others or if there are concerns about the safety of a child or a vulnerable adult. Additionally, all therapists are required by the ethical standards set by the profession to discuss their work with a qualified Supervisor. This is intended to support the therapist in their work and personal well-being. Any discussions would never reveal the client’s identifiable details.
In some situations, the therapist must disclose information without your consent or authorisation. These include but are not limited to:
– A court order for information about your therapy if you are involved in litigation
– Government agency requesting information for health oversight activities
– If a client files a complaint or lawsuit against a therapist, they may disclose information about that client to defend themselves
– Worker’s compensation claim requires disclosure to the insurer or third-party administrator
– Small claims court for breach of contract if the client does not pay his or her therapy bill
– Filing of an insurance claim may require we reveal a client’s information, other clinical information such as treatment plans or summaries, or copies of your entire record
– If the client is a minor, the parents have the right to information and the clinical record
Harm To Self Or Others
Suppose we become concerned about your safety, concerned about the possibility of you injuring someone else, or concerned about you receiving proper psychiatric or medical care. In that case, we will do whatever we can within the limits of the law to prevent you from injuring yourself or others and to ensure that you receive the proper care. For this purpose, we may contact the police or hospital. This is, however, very rare. In any circumstances like this, we will attempt to make every reasonable effort to discuss the situation with you first and limit the disclosure to what is necessary.
These include but are not limited to:
– Suspected or known child abuse/neglect
– Suspected or known elder abuse, neglect, exploitation or isolation
– Risk of severe imminent harm to another
– Risk of severe imminent harm to yourself
Dual Relationships
A dual relationship is one where your personal life coincides with the professional relationship you have with your therapist. If you happen to meet your therapist in some other capacity – for example, because you live locally or know some of the same people – the therapist will keep appropriate boundaries and will not let it be known that you are their client.
Sexual involvement between the therapist and you are never part of the therapy process, as well as other actions or dual relationship situations that might impair your therapist’s objectivity, judgement, or therapeutic effectiveness or that could be exploitative. In addition, we will never acknowledge working therapeutically with you without your written permission other than in the rare circumstances outlined in the Confidentiality and Harm to Self or Others sections.
In some instances, even with permission, your therapist will preserve the integrity of the working relationship. For this reason, your therapist will not intentionally accept any invitations via social networking sites such as Facebook, Twitter, Linkedin or Pinterest, nor will they respond to blogs written by you or accept comments on any blog or public website affiliated with Piece Into Peace limited or themselves personally from you.
Mutual Non-Disclosure
Piece Into Peace Limited, and you mutually recognise that we may discuss plans, business affairs, financial information, job information, goals, personal information, and other private information. We will not voluntarily communicate your information to a third party. To honour and protect our intellectual property, you agree not to disclose or communicate information about our practice, materials, or methods to any third parties.
Litigation Limitation
Due to the nature of the therapeutic process and the fact that it often involves making a full disclosure about many matters which may be of a confidential nature, it is agreed that should there be legal proceedings (such as but not limited to divorce and custody disputes, injuries, lawsuits, etc.), neither you nor your legal representative, nor anyone else acting on your behalf will call on the therapists we use to testify in court or at any other proceeding or us, nor will disclosure of the therapy records be requested.
Modifications To The Services And Prices
Prices and services are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
Keep In Touch:
If you haven’t heard from us or haven’t been offered an appointment within four (4) weeks, please call or email our office so that we know you still require our services. Also, if your availability changes, it is important that you let us know.
Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We make absolutely no claim of specific results. We do not warrant that the quality of any service, information, or other material purchased or obtained by you will meet your expectations or that any errors will be corrected. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
We make no guarantee of what you will experience or how you will feel during or after using our service. You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice.
You expressly agree that your use or inability to use the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is and ‘as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In case of any problem with the service or its content, you agree that your sole remedy is to cease using the service. Under no circumstances shall Piece Into Peace Limited, any Piece Into Peace Limited therapist, supplier or third party who promotes the service or provides you with a link to the service be liable in any way for your use of the service or any of its content, including, but not limited to, any errors or omissions in any content, any infringement by any content of the intellectual property rights or other rights of third parties, or for any loss or damage of any kind incurred as a result of the use of any content.
In no case shall Piece Into Peace Limited, our directors, officers, employees, affiliates, agents, subcontractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold Piece Into Peace Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.
Severability
Suppose any provision of these Terms and Conditions is deemed unlawful, void or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any remaining provisions.
Termination
Piece Into Peace Limited may suspend or terminate the Service at any time, for any reason or no reason. Piece Into Peace Limited has the right (but not the obligation) to refuse to provide access to the Service to any person, agency or organization at any time, for any reason or no reason at all, in our sole discretion. Piece Into Peace Limited reserves the right to change, suspend, or discontinue all or part of the Service, temporarily or permanently, without prior notice.
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, although you may not get a refund, and charges may apply.
Suppose in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions. In that case, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in interpreting these Terms and Conditions shall not be construed against the drafting party.
Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed per the laws of the United Kingdom.
Changes To Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page.
At our sole discretion, we reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Contact Information
Questions about the Terms and Conditions should be sent in writing to admin@pieceintopeace.com.